Shipping policy

At North Country Needlepoint, we strive to provide fast, reliable, and affordable shipping for all our customers. 

Processing Time

  • Due to the nature of handpainted items all pre-order sales are shipped within 2-4 weeks of order date unless otherwise specified. 
  • All retail and accessory orders are processed within 2-3 days of receipt, unless a delayed shipping notification is posted at checkout.

  • You will receive a tracking number as soon as your order ships. Please check your tracking link for updates.

International Shipping

  • We currently offer shipping to the United States and Canada only. If you need international shipping pleas email us at stitching@northcountryneedlepoint.com 

Combined Shipping

  • When multiple items are ordered, we review each shipment to ensure you're charged the most accurate shipping rate possible. If your actual shipping cost is less than what was collected at checkout, we will issue a refund for the difference.

  • Free shipping orders will ship separately from other orders placed on the same day.

Address Accuracy

  • Please double-check your shipping address when placing an order. We cannot change the address once an order has shipped.

Returns & Exchanges

  • Due to the nature of handpainted needlepoint canvases, we do not accept returns or exchanges. Please reach out with any questions before purchasing.

Delivery Timeframes

  • Delivery times may be unpredictable. We are not responsible for package delays.

  • A package is not considered lost until it has not been scanned by the carrier for 60 days. 

  • We do not issue refunds for orders that the tracking number shows have been delivered.

Questions or Issues

  • If you have any questions or need help with your order, please don’t hesitate to contact us at stitching@northcountryneedlepoint.com